Between September 21 and September 22, 2026, some surveys were sent more than once for the same conversation or ticket.
What happened:
Our integration platform was temporarily unable to save the data that tracks whether a survey has already been sent for conversations or tickets, resulting in duplicate sends.
This was resolved as of 05:59 PM UTC September 22, 2026. Our integration platform has increased storage capacity to prevent this from happening again.
Affected:
- Gladly integrations
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