Between September 21 and September 22, 2026, some surveys were sent more than once for the same conversation or ticket.

What happened:
Our integration platform was temporarily unable to save the data that tracks whether a survey has already been sent for conversations or tickets, resulting in duplicate sends.

This was resolved as of 05:59 PM UTC September 22, 2026. Our integration platform has increased storage capacity to prevent this from happening again.

Affected:
- Gladly integrations
- Other in-app integrations using real-time survey delivery

Impact Period: Around September 21, 2026 to 05:59 PM UTC September 22, 2026